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Huge Surface RT 8.0 problem..

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theonegeneral
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(Last edited by theonegeneral; 17th February 2014 at 03:33 PM.)
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Default Huge Surface RT 8.0 problem..

Well then, I probably totally killed my Windows Pro RT 8.0..

Here's the issue; I've had it for a day and after installing updates and attempting to update it to 8.1, I hit reboot and.. that was the last time it ever worked.

Now it is in an endless auto repair loop.

When you boot it up, it shows the surface logo, followed by ''starting up auto repair''..
After showing that for awhile, it goes into the same surface logo screen, followed by ''diagnosing your pc''

.. and after some time, it just does Exactly the same again! No menus or options are showing, even after hours!


And here's the kicker; I've tried six recovery usb images so far. None of them worked! I have a 8 gb 3.0 usb flash drive, both .iso images and put the files directly onto the usb. Both didn't work. (Yes I've applied them both in a good way )

Booting it up while holding the volume down - button does nothing.

I'm a student from the Netherlands, any support is GREATLY appreciated!!


What I didn't try yet; I don't have a surface touch pad (with keyboard eh). If I could get into the system using that, I'd like to purchase it.. but otherwise, not.
 
drearyworlds
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If you've only had it for a day, I would exchange it with the vendor. If you can't (or don't want to ship it back) contact Microsoft Support. I'm sure there are other diagnostic things to try. But maybe someone here will know those things. I haven't had any issues with my RT that a restore hasn't fixed.


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theonegeneral
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Quote:
Originally Posted by drearyworlds View Post
If you've only had it for a day, I would exchange it with the vendor. If you can't (or don't want to ship it back) contact Microsoft Support. I'm sure there are other diagnostic things to try. But maybe someone here will know those things. I haven't had any issues with my RT that a restore hasn't fixed.


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Thanks for the reply

Unfortunately, the store which I bought it from won't take it back. They can give me a 30% refund At Best since they can't re-sell it anymore, because I already opened and started up the product (this also classifies under ''customer mistakes'').

Hopefully someone knows! Currently looking for stores who can fix surfaces, but it's still relatively unknown here it seems.
 
GoodDayToDie
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Um... just checking, is it a Pro or an RT? There is no such thing as a "Windows Pro RT 8.0". That wouldn't even describe any kind of device!
Windows is an operating system family.
Windows RT is an operating system product line that runs on ARM tablets.
Windows RT 8.0 is the release of the Windows RT line that was present on the original Surface RT from Microsoft.
Windows 8[.0] is an operating system that runs on x86 and x64 CPUs powering desktop, laptops, tablets, and so on.
Windows 8.0 Pro is a specific edition of Windows 8.
There is no Pro edition of Windows RT.
Surface is a line of tablets from Microsoft.
Surface RT is an ARM tablet by Microsoft that comes with Windows RT 8.0 and is upgradable to Windows RT 8.1.
Surface Pro is an x64 tablet by Microsoft that comes with Windows 8 Pro and is upgradable to Windows 8.1 Pro.
There are a bunch of other things, but hopefully you can now speak more clearly about the problem...

Anyhow. So, you have a Surface. It's either RT or Pro. It's bootlooping. I feel compelled to point out at this time that XDA is *NOT* a product support forum! Unless what happened was the result of applying some hack you found on here, this is probably not the best place to look for help. There are actual support forums, not to mention real tech support options where you can talk to people who have the ability to do things like issue warranty replacements. That is where you should be. But, with that said...

First of all, unless consumer protection laws are *way* weaker in the Netherlands than the rest of Europe, you should be covered. One day would fall under lemon laws even in the US, I think.

Second, considering that you tried putting the ISO files on the flask drive you talk about using, I'm skeptical that you have "applied them both in a good way" as that is never, so far as I'm aware, the correct way to do it. For example, you may have neglected to make the drive bootable.

Third, have you tried connecting a keyboard (via USB) and using that to access the recovery options? Holding the volume buttons *should* work (although I forget exactly which ones you hold for which effect) but it's possibly work trying a keyboard as well/instead. The Touch or Type Cover keyboards would not work here; the EFI doesn't have drivers for them (only for USB, which they do not use).
Win8/Windows RT projects:
List of desktop apps for hacked RT devices

WP8 projects:
Native Access WebServer and Libraries
WP8 Interop Unlocks
Storage Cleanup tool

WP7 projects:
XapHandler, Root Webserver, OEM Marketplace XAPs, Bookmarklets collection (Find On Page), Interop-unlock hacks.


Do not private message me with questions that should have been posted on the forum! Not only are you wasting your time - I'm not going to bother writing an answer to such a question for only one person - but I will probably block you from PMing me in the future as well.
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