Originally Posted by Jazor28
I have a Lumia 920 with product code 059R2R6 , But still for this particular code there is no update . I want to update the phone with the black update using a different product code ! i want to use 059R075 which is for GB CV BLACK model . I have already downloaded it using Nokia Care suit . But when i goto flash using the recovery mode it gives a error massage saying "Unable to get the error message", What should i do ??
you need Nokia Care Suite v2013.13.4.4 (dont upgrade to newer version because not work!!!) and usergroupsconfiguration.cfg file
all you have here
or here http://www.4shared.com/file/rDUyVK-w...CareSuite.html
1. First install Nokia Suite. Do not run after the installation is finished.
2. After Nokia Suite installs, copy and replace the usergroupsconfiguration.cfg
file to C:\Program Files (x86)\NokiaNokia Care Suite\Product Support Tool For Store 5.0
if you’re running a 64-bit version of Windows. Or C:\Program Files\Nokia\Nokia Care Suite\Product Support Tool For Store 5.0
if on 32-bit.
Running Nokia Suite and Downloading the firmware:
1. Open Nokia Suite. And select ‘Product Support Tool For Store 5.0′
2. When prompted, select ‘CareSuite External’ then hit ‘Sign-in’ button.
3. From the Menu, select Tools, then ‘Firmware Download’
4. Now enter the product code of your device, hit ‘Check Online’ button, to check the latest firmware version of your product code.
5. Then ‘tick’ ‘Optional Content Files and ‘Download’ to save your firmware.
6. Wait a few minutes for your files to download
7. You may now manually flash your Nokia device with the firmware you just downloaded.
- Your firmware should be stored in the C:\Program\Data\Nokia\Packages\Products
folder of your hard drive.
- If you need to download a different firmware version for the same product code, I suggest you wait for your first download to finish, save all the downloaded files in a marked folder, then proceed with your next download.
To flash phone use "Recovery"
Nokia Care Suite 5.0 v2013.13.4.4 Directions:
1. Launch Nokia Care Suite
2. Click the Product Support Tool for Store 5.0
3. Click File
4. Click Open Product
5. Choose RM-821
6. On the bottom left click Programming
7. Click Recovery
8. You should see the firmware you downloaded and copied earlier under the Properties field.
9. Click Start
10. The software will check the package contents, it will fail to find the phone, and ask you to reboot and give you a button to click retry.
1. Plug the phone into your PC
2. Hold the Volume Down and the Power button, click RETRY on the Product Support Tools Window
3. After you feel a vibration in the phone immediately release the Volume Down and the Power button and hold the Volume up button.
4. Continue to hold the volume up button, you will see the software say "Rebooting"
5. After about 15 seconds you will see a top NOKIA logo and the software will start flashing the phone.