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HELP: Unable to return defective note (box missing)

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20th February 2014, 07:11 AM |#1  
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I bought an open box note 10.1 a month ago but it turned out to be defective (screen frequently unresponsive on wake up) . I tried to replace it but they told me they need the box because it has the serial number. I lost the box but the serial is already stored on the device. My question is:1- Do they have the right to refuse replacing the device for not having a box 2- What should I do in this situation?

P.S I have one year warranty.
Last edited by Kimo377; 20th February 2014 at 07:16 AM.
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