Phone [Q] can't use asterisk

Hi
I'm using the I545 Verizone that my cousin bought for me in the U.S.A
Basically the device is functioning great, but my problem is that I can not use asterisks at all.
I can not even get the number of the device with * # 06 # Does anyone have some kind of idea?
When I try to dial voicemail for example or numbers starting with * I get an error message MMI code wrong.
I've Given up on finding solutions, maybe someone here can help me please.
If you need more information I'll be happy to help.