[q] urgent help with sony xperia z ultra
Hi everyone, so i recently acquired a Sony Xperia Z Ultra C6833 from my cousin before he left for europe.
Naturally, i wanted to restore it to its factory settings so I could start clean with the phone.
The problem is. I can't seem to do it
My cousin has a lock screen pattern on the unit and I don't know what it is, I asked him and he said he already forgot what it is, nor did he set up any recovery questions or an e-mail to unlock the phone. (I already tried this avenue and I am all but certain that this isn't the way to go, please bear with me and don't offer suggestions based on trying to unlock based on the pattern)
I searched online on how to reset the phone to factory setting without having access to the menu. (I had thought that all Android phones had this feature by pressing combinations of physical buttons). However none have worked.
1. I've tried pressing and long pressing the "red" hard reset button near where you insert the SIM and microSD card, I long-pressed it while the phone was open and all it does is shut down, and it does nothing when the phone is turned off.
2. I've shut the phone off, and tried opening it using different combinations of volume keys and power button.
a. I tried holding down both volume and power buttons for long periods of time. Nothing happens.
b. I tried holding down the volume up button as well as the power button. Again, nothing happens.
c. I tried holding down the volume down button as well as the power button. The phone starts in Safe Mode, whereupon I cant do anything there anyway since I can't unlock the lock screen pattern in the first place.
3. I downloaded PC companion in my PC and was going to try to use System Update / Repair on it. But THE PC WONT DETECT THE PHONE. I assumed it was because I didn't have the drivers for the phone, so I downloaded the drivers online within a zip file but all it has is a bunch of .inf and .cat files which I dont know how to execute. So I cant connect the phone the PC at all because i dont know how to install the drivers that will enable the PHONE to be detected by PC Companion.
I really need help and really want this phone to work and for me to use it. However, I just cant seem to restore it to its factory settings given that I cant unlock the freaking phone pattern.
Thanks in advance guys and any help will be highly appreciated!