Originally Posted by hinduboy74
Let us know if you went back to stock then did the update and it worked.
I reverted back to stock using the instructions in the Stickied post. I was then able to update to D80010o. I had to call to request a rep to push out the D80010q update again though. They're calling it a "security update" so you should use that phrase when talking to the rep so that they don't get confused and think that you're just requesting that they push out the KitKat update.
Once I got the D80010q update, the KitKat update was available and I was able to update. Unfortunately, I didn't try to root it prior to updating - though to be honest, I don't really feel the need to root anymore. Only reason I had it rooted before was to get the multitasking button, but I'm okay with using an S3 layout (Menu, Home, Back) since that's the phone I'm coming from.