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[Q] No USB Serial COM port in Win 7

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atrapos
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Prompt [Q] No USB Serial COM port in Win 7

Hello world,

I've got two phones (HTC Desire 601 running Android 4.2.2, and a MOTO X running Android 4.4.2) that I'm trying to use with a data collection software which communicates with the phone via COM ports using the USB Serial connection (Win 7 x64). The trouble is that neither phone shows up under the Ports (COM & LPT) section in the device manager. Both phones populate to other locations in device manager (Portable Devices, Android Device) and I am able to use Windows explorer to access files on both phones.

I've got USB debugging turned on on both phones. I've installed the latest drivers, uninstalled and reinstalled, and even tried some older Android USB drivers to no avail. I'm using HTC Sync Manager 2.4.36.0 (latest I believe), and an unnumbered Motorola Device Manager (at least none that I could find).

I've called HTC and Motorola but the support people weren't any help.

Any insights or help would be greatly appreciated.

It's also perfectly fine if the answer is no that doesn't work stop being silly.

Thanks to all!

Parker
 
tbiwalkar
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Did u check another same model on the same ststem? or your model on any other ststem?
 
atrapos
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Quote:
Originally Posted by tbiwalkar View Post
Did u check another same model on the same ststem? or your model on any other ststem?
I have successfully used other phones (LG AS780 and Galaxy S3) on this computer, but not other of these phones. I also tried these phones (HTC and Moto) on a second laptop and had the same issue.
 
tbiwalkar
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Quote:
Originally Posted by atrapos View Post
I have successfully used other phones (LG AS780 and Galaxy S3) on this computer, but not other of these phones. I also tried these phones (HTC and Moto) on a second laptop and had the same issue.
Problem with usb connector with the motherboard then
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