Sudden battery drain issue
I faced the sudden batter drain issue on Moto G first time today. This is about 10 days after started using the phone (However I inserted the SIM just two days before only, I dont think it has anything to do with the issue, but just to make the situation clear).
What occured was, the phone was showing about 92% charge and was sitting idle. I picked it up and turned on the screen, still the charge was showing 92%, I unlocked it and suddently the phone shut down after showing no charge message. Turned back the phone on and charged it using the wall charger, it started charging up from 1%. However within 15-20 minutes phone got fully charged. The condition of phone when the issue occured was as follows
- OS version: Kitkat
- Wifi and internet data trasnfer were off.
- Had never connected the phone using USB cable to pc/laptop to charge/data transfer since purchase.
- Phone version: Dual Sim, India(however I had inserted only one Sim card and other slot was not active). Wall charger was supplied in the box by Moto.
Is this a hardware or software issue? Hope Moto is working to rectify this issue which seems to be quite common.