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Touchdown issue

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BHurst
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#1  
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Thanks Meter 54
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Join Date: May 2012
Default Touchdown issue

Hello all,

On stock rooted and touchdown sends but not receives emails.

The light on the main page constantly turns from blue to red a well.

Any ideas?

Sent from my SM-N900P using Tapatalk
 
chris247
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Posts: 301
Join Date: Apr 2006
Quote:
Originally Posted by BHurst View Post
Hello all,

On stock rooted and touchdown sends but not receives emails.

The light on the main page constantly turns from blue to red a well.

Any ideas?

Sent from my SM-N900P using Tapatalk

Hi, have you used the correct server?
for example if you use Office 365 you need to use this server outlook.office365.com
and not m.outlook.com as regularly seen.
Chris
Galaxy S4 GT-I9505
 
rpenrod23
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#3  
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Posts: 707
Join Date: Jan 2009
Location: Midwest
Did you do a app/data restore or a clean install and then manually configure your account?

I had this problem when I restored the app and wound up having to manually reconfigure my account from scratch. I also had to use the IP address for my mailserver instead of the FQDN/DNS name because apparently Touchdown can't resolve DNS entries.
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Galaxy Note 3

Retired: Motorola Q --> HTC Touch Pro --> HTC Touch Pro 2 --> HTC EVO 4G --> HTC EVO 3D --> HTC EVO 4G LTE --> Samsung Galaxy S4 --> Samsung Galaxy Note 3
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chris247
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Thanks Meter 1
Posts: 301
Join Date: Apr 2006
Quote:
Originally Posted by rpenrod23 View Post
Did you do a app/data restore or a clean install and then manually configure your account?

I had this problem when I restored the app and wound up having to manually reconfigure my account from scratch. I also had to use the IP address for my mailserver instead of the FQDN/DNS name because apparently Touchdown can't resolve DNS entries.
You need to clear all app data and configure it again manually (automatic method does not work good)
Galaxy S4 GT-I9505
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