Android One Expanding to Bangladesh, Nepal, and Sri Lanka

At Google I/O 2013, Google proudly announced that the Android operating system was … more

Android 5.0.2 Fixes 2012 Nexus 7! Sony’s Making a Google Glass Competitor? – XDA TV

Android 5.0.2 Lollipop is available for the … more

Early Lollipop Ports for Micromax A116 and A117

It feels like it was only yesterday when Google announced the mysterious Android L.After … more

Now Gesture Tweaks Replaces Google Now with Custom Action

On most modern Android devices with software navigation keys, swiping up from the … more

Welcome to XDA

Search to go directly to your device's forum

Register an account

Unlock full posting privileges

Ask a question

No registration required
Post Reply

[Q] Warranty/Repair Questions

OP AndroidDude24

18th March 2014, 07:50 AM   |  #1  
OP Member
Thanks Meter: 3
 
61 posts
Join Date:Joined: Jun 2012
Just sent my Nexus 7 for a touch screen problem. For some reason it keeps registering two fingers when only one is actually being used. This caused erratic typing and ghost touches. The thing is on the front panel, there is a minor scratch that isn't too large but barely touches the screen. Do you think that would be considered a damage by me or would they not question that? It is a scratch for sure not a crack, but it is pretty dominant. I got the scratch before this display thing had started to happen and the scratch isn in the same area as the place in which the display is faulty.

Thanks in advance.
18th March 2014, 03:00 PM   |  #2  
Senior Member
Thanks Meter: 46
 
271 posts
Join Date:Joined: Nov 2010
You can't do anything about the scratch anymore, so your best bet is to send it to the caste center and hope they fix it.

How did you scratch it? Did you drop it? Because if you did, there might be damage on other components as well. If you didn't, then there's nothing to worry about, just a scratch is no big deal.

Sent from my Nexus 7 using XDA Premium 4 mobile app
The Following User Says Thank You to ngyurov For This Useful Post: [ View ]
18th March 2014, 09:12 PM   |  #3  
crazyjimbo's Avatar
Senior Member
Flag Noblesville, IN
Thanks Meter: 95
 
227 posts
Join Date:Joined: Feb 2012
More
I'm having the exact same issue, it's most noticeable when typing, sometimes when scrolling web pages it zooms in or out like I'm using two fingers, and my N7 is in perfect condition, with no damage on the screen at all. If they're going to just fix it you shouldn't have an issue, replacing it completely they may give you some trouble.
The Following User Says Thank You to crazyjimbo For This Useful Post: [ View ]
19th March 2014, 04:35 AM   |  #4  
OP Member
Thanks Meter: 3
 
61 posts
Join Date:Joined: Jun 2012
Quote:
Originally Posted by ngyurov

You can't do anything about the scratch anymore, so your best bet is to send it to the caste center and hope they fix it.

How did you scratch it? Did you drop it? Because if you did, there might be damage on other components as well. If you didn't, then there's nothing to worry about, just a scratch is no big deal.

Sent from my Nexus 7 using XDA Premium 4 mobile app

The scratch came from my car keys. Ik that the scratch wont be fixed but I do not want them to blame the screen error on the scratch which I am afraid is going to happen.
19th March 2014, 04:37 AM   |  #5  
OP Member
Thanks Meter: 3
 
61 posts
Join Date:Joined: Jun 2012
Quote:
Originally Posted by crazyjimbo

I'm having the exact same issue, it's most noticeable when typing, sometimes when scrolling web pages it zooms in or out like I'm using two fingers, and my N7 is in perfect condition, with no damage on the screen at all. If they're going to just fix it you shouldn't have an issue, replacing it completely they may give you some trouble.

It seems that N&'s built during September of 2013 have this problem. Check your box for the build date and see if it is the same. Thats exactly what I have. When I type it hits too keys. For example it will hit c and space. Hopefully they replace it. Thanks though
19th March 2014, 04:39 AM   |  #6  
crazyjimbo's Avatar
Senior Member
Flag Noblesville, IN
Thanks Meter: 95
 
227 posts
Join Date:Joined: Feb 2012
More
Quote:
Originally Posted by AndroidDude24

It seems that N&'s built during September of 2013 have this problem. Check your box for the build date and see if it is the same. Thats exactly what I have. When I type it hits too keys. For example it will hit c and space. Hopefully they replace it. Thanks though

I bought mine in August and it's just getting worse with time.

Sent from my Nexus 5 using Tapatalk
19th March 2014, 05:43 AM   |  #7  
OP Member
Thanks Meter: 3
 
61 posts
Join Date:Joined: Jun 2012
Quote:
Originally Posted by crazyjimbo

I bought mine in August and it's just getting worse with time.

Sent from my Nexus 5 using Tapatalk

Try calling ASUS and sending it in. They will fix it for free. Also ask the service guy for free shipping. Usually you have to pay but if you keep on asking, he will finally give in. Good Luck with your tablet!

Post Reply Subscribe to Thread
Previous Thread Next Thread
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes