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Can anyone help with software 1.31.651.2 update?

OP stovo06

22nd March 2014, 10:01 AM   |  #1  
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Flag st. louis, mo
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My girl has an HTC one and for months it has had an update that will not install. During installation it has a black screen, phone and for a very brief moment a green icon (can't tell it disappears to quickly) before it changes to a red triangle.
Any help at all would be appreciated.

Additional info,
Still on Android 4.1.2 and current software version is 1.29.651.10.

Not rooted bit could be if needed.

Thank you in advance.


Sent from my "All New EVO"
22nd March 2014, 04:39 PM   |  #2  
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Flag st. louis, mo
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Thanks for moving to Q&A!

Sent from my "All New EVO"
22nd March 2014, 07:36 PM   |  #3  
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Quote:
Originally Posted by stovo06

My girl has an HTC one and for months it has had an update that will not install. During installation it has a black screen, phone and for a very brief moment a green icon (can't tell it disappears to quickly) before it changes to a red triangle.
Any help at all would be appreciated.

Additional info,
Still on Android 4.1.2 and current software version is 1.29.651.10.

Not rooted bit could be if needed.

Thank you in advance.


Sent from my "All New EVO"

... did you try RUUing it ...
22nd March 2014, 07:38 PM   |  #4  
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Flag st. louis, mo
Thanks Meter: 160
 
563 posts
Join Date:Joined: Sep 2012
Quote:
Originally Posted by Devilish_Angel

... did you try RUUing it ...

Is that possible on non rooted phone?

Sent from my "All New EVO"
22nd March 2014, 07:48 PM   |  #5  
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Quote:
Originally Posted by stovo06

Is that possible on non rooted phone?

Sent from my "All New EVO"

... doesnt matter if you are rooted or not. only thing to consider is you bootloader status. if you are s-on and bootloader is unlocked you need to relock the bootloader. and if you are s-off you can RUU even if its locked. go here and download the latest RUU but not before reading instructions because you need to update your hboot to perform this latest RUU and for that you should be s-off ...

http://forum.xda-developers.com/show...658910&page=16
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