Originally Posted by sic_lic1o1
Did you do it through chat or email? I did it through chat and 2 of the reps said the samething. They only price match or adjust the price within the first 7 days of purchase. What I did to get my refund difference was to use the email they sent me to leave feedback after I chat with them. Just leave all 3 feedbacks at 1 star then they will have an option for them to call you. The lady I talked to on the phone refund the $50 difference for me right away. Maybe you can try that route and see.
This is really good info for others. Unfortunately for me, I'd started the process of returning/re-ordering while killing time during an hour wait at the Minions ride at Universal Orlando (which, btw, was totally worth it). I had already delivered an "excellent" review of the customer service. I was (am) totally pleased that they allowed me a way to get the $50. even if it's a convoluted method. I don't have any problem getting the package to UPS.
I did the request through email. I'm sure there's some bookkeeping procedure by doing it this way--like maybe a business expense deduction as it doesn't seem to make sense. In any case, the new tablet ($599.) will be here tomorrow. After it passes the "test," the other will be returned. If it does NOT pass muster, I will then call to get the $50. applied.
Thanks @ machx1111 for even mentioning it. I come from the days of "let the customer beware" so I don't always think of these things.