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How did that work? I bought my Note 3 on Swappa, and after it was blocked, T-Mobile basically told me to go suck a duck. They wouldn't give me any info, except to tell me what I already knew (that the phone was blocked). They wouldn't tell me how much was owed either.
But please tell us what you said. There are many people who have been scammed and would like to be able to get their device unblocked.
---------- Post added at 10:31 PM ---------- Previous post was at 10:26 PM ----------
I went through something very similar, except Swappa, not Craigslist. Is the phone just blocked for non-payment of EIP, or is it reported stolen and blacklisted? That might affect your options.
You have a couple of choices, none of which are ideal.
1. Sell the phone on Ebay for a loss. If you sell it internationally, you might be better off since non-US buyers wouldn't care about it being blocked on T-Mobile.
2. Do what I did. Unlock the device (use Chainfire or something similar) and go to another carrier. I ended up going to Straight Talk (AT&T). All in all, it cost me about $10 to unlock and buy the SIM card. I lost my favorite T-Mobile plan, and now pay more for less data (I cry silently each night), but at least your phone will be usable again.
Hope that helps.
Right answer = lies
Im not sure if its the right place to say this.
My N3 was paid off
what I told them was I bought this phone off my girlfriend who wanted to stick with an iphone.
And while she changed back to her iphone there must have been a mistake which blocked the phone.
and after about an hour they said they would review this and call me back... but never got a call back.
So I called back a week later and talked to another person and asked about my phone's status and she told it was not blocked anymore.
Hope that helps.
I had an issue like this with my note 3, i purchased it back around October 15 off swappa, then 2 months and about 3 days later my phone stopped working, i looked up the imei and it said it was stolen, conveniently just 3 days too late to file a claim with paypal, I called up tmobile, told them I purchased the phone used, and the date i had started using the phone on their service and said it was now saying it was stolen more than 2 months after this and the person told me they were going to unblock the phone for me, and it would take about 24 hours, it actually took closer to 48 hours but they did unblock it and I've had no problems since.
It's my understanding that there is a difference between 'blocked' and 'blacklisted'. If the phone is not paid off from an EIP, then it will be blocked on T-Mobile's networks (and only T-mobile's networks). While blacklisted means that it was either reported lost or stolen, in which case, it would be added to the nationwide blacklist and not work on any of the GSM carriers who share in the blacklist.
The blacklist is to prevent theft, so it makes sense that only phones that have been reported as stolen would make it onto that list. In addition, I don't think the carriers care about people who don't pay their competitors' bills. There's a lot of confusion about the blacklist, but since AT&T and T-Mobile have already been sharing their blacklisted IMEIs for close to a year now, and my phone works on AT&T's network (via Straight Talk), I think the above distinction is correct.
---------- Post added at 04:42 PM ---------- Previous post was at 04:32 PM ----------
These reports of people getting their devices unblocked by T-Mobile just by talking to customer service are both encouraging and depressing. I tried explaining my situation to T-Mobile and they were steadfast in their stance that it wasn't their problem. This was despite the fact that the day after I got the phone from Swappa, I called T-Mobile and verified that it was not on a payment plan and that the phone would not be blocked later. I wish I had recorded that conversation. Maybe if I could have played it back for them, they would have taken some pity on me.
But in the end, i'm glad that at least some people were able to get things set straight.
Even though I was able to have them unblock mine (I think they were just trying to claim the insurance on the phone to get another) I wont be buying another from swappa, at the time all I saved was what I would have paid in tax, so to save 70 dollars I was gambling 700, Also in my case the person who sold it purchased it from someone else at the tmobile store according to their post, so even though this person had good feedback on swappa, the same didn't apply to the person it was purchased from. which is yet another reason to be weary.
They also block phones that're reported lost instead of stolen, but in that case they don't seem to add it to the shared list so sometimes it's usable on a different carrier than the original.
It's great to see something finally being done about stolen phones, but I wish they would have a time limit from the last time the phone was used to report it stolen, even if it's a week or 2, that's plenty of time to report it, that way you have less people trying to pull insurance scams like the one I almost fell victim to
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