Default Are all Sprint Techs as stupid as the guy I am talking to???

This guy has me to a hard reset and it breaks my Wifi. I tell him I am connected with strong signal on my computer, Mega and Galaxy Tab and he tells me to reset my router. Knowing I will also lose the chat box.
Samsung Galaxy Note 3 NCB Galaxy S5 OS
Samsung Galaxy Mega 6.3 Stock DeOdexed and DeBloated
Samsung Galaxy Tab 3 Stock DeOdexed and DeBloated






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