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Problem - Omate not turning on or charging

OP pmhesse

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3rd April 2014, 11:08 PM   |  #1  
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Join Date:Joined: Jul 2011
Greetings,

I received my TrueSmart a few days ago. Promptly broke my Flappy Bird record on it (44!) and got a few other apps on there.

Tuesday, I was wearing the watch while I was getting some exercise. I believe that is kind of the point of it (Outdoor Mate). It had a full charge overnight and I hadn't used it much during the day. Mid-afternoon Tuesday I noticed it wouldn't turn on when I went to wake it up.

I brought it home to the charger Tuesday night and plugged it in. The behavior then (as now) is as in this video:
.
Basically the screen comes on, shows the battery charging screen, then turns off. Repeat. Forever.

I have not flashed anything to it. I have not unscrewed a screw on it. I haven't entered recovery mode.

Questions:
- Can it be fixed?
- How do I get a hold of Omate if it can't?

Since the card I received with the device indicated that opening the case to replace the battery would void my warranty, I would prefer that Omate replace the battery and keep my warranty intact. I'd like to use this device, and showering with it is kind of desirable. I have a neat app I'm developing for it... but right now I can't since it's dead.

Thanks for your help.
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