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Be careful using phone upgrade on another line

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By mswlogo, Senior Member on 28th March 2014, 06:22 AM
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29th March 2014, 03:57 PM |#11  
dsk00185's Avatar
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The same thing happened to me.
My suggestion speak to someone on chat, they seem to be more knowledgeable.
When i called customer care spent an hour and he was unable to do it.
When I did it in chat an explain what happened 15 minutes later I was up and running.
 
 
3rd April 2014, 08:02 AM |#12  
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Quote:
Originally Posted by fr0st420

I used my wife's upgrade to get my m8. I used chat to activate with no problems. Your Sprint representative must of been less skilled

Sent from my 831C using Tapatalk

I stole my nephew's upgrade and it went very well! (For me)
3rd April 2014, 03:19 PM |#13  
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Quote:
Originally Posted by fr0st420

I used my wife's upgrade to get my m8. I used chat to activate with no problems. Your Sprint representative must of been less skilled

Sent from my 831C using Tapatalk

Quote:
Originally Posted by Doomstang

I used another line's upgrade. I tried to activate on my account page and it failed. I then turned the phone on and it began auto activating so I shut it off immediately (since that person doesn't live in the same house). I did the Sprint Chat and it took the rep a few minutes but she finally got it activated correctly for me.

Quote:
Originally Posted by dsk00185

The same thing happened to me.
My suggestion speak to someone on chat, they seem to be more knowledgeable.
When i called customer care spent an hour and he was unable to do it.
When I did it in chat an explain what happened 15 minutes later I was up and running.

Quote:
Originally Posted by jkt97401

I stole my nephew's upgrade and it went very well! (For me)


All of these!!!!! I did the same thing with both my m8's I ordered. I used my upgrades from 2 other lines...then when the phone came in I tried the online activation (which failed) then just clicked on the chat button and the nice person on the other end had me up and running in no time.
5th April 2014, 08:01 AM |#14  
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Flag Hartford, CT
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Quote:
Originally Posted by datajosh

Sprint uses SIM cards for all LTE phones now.

Bingo! Amazing how people don't realize LTE is a GSM technology and requires a Sim. Even the first LTE phones (EvoLte/GS3) has them. It's just the older lte devices weren't userswappable and were built in.
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