I have an Sprint HTC One running the stock 4.3 rom. As I understand it, Android 4.3 supports Netflix DRM for HD/1080P Streaming.
For whatever reason I have been completely unable to watch HD Netflix on my phone, and the quality of anything HD is just horrible, also when I talked to Netflix support about it, they claimed it was a "Build Restriction" I assume on HTC's part? Netflix support also said my phone should be playing in HD just fine, and is a supported model on their end or whatnot.
I have contacted HTC Support over a week ago, and they haven't responded.
Anyway, I don't think upgrading to 4.4 OTA will resolve this. I see that there is another thread about someone's AT&T HTC One running 4.3, with the same problem.
I would try to bug Sprint about this on the Sprint forums, but for some reason it requires a phone number now, and wouldn't let me log in.
Has anyone else had the same problem? Any ideas/tips? Does anyone have a modded Netflix app for streaming in HD?
Edit: 4/6/14. I chatted with Netflix again, and got the same result. It looks like HTC only allows the phone to play up to 480p in the Netflix app. Maybe the phone isn't capable of playing a higher bitrate? The picture attached is what I was told by Netflix support.