Great response guys, cheers.
So ever since I made the horrible mistake of downgrading to 4.4.2 - I still have the above problem ^^^^ which neither Samsung nor Spigen can help with.
Additionally, my battery is now being sucked dry by something called "GlanceViewMK" which is taking up more battery than the screen.
Any idea what this is? because I'm about ready to throw this phone out. I haven't got time to spend trying to get a phone to work properly because the KitKat crew screwed up their coding.
I might just get an iPhone
This reminds me of being a computer tech back in the late 90's and having to deal with Microsoft 'updates'.