Wow that sucks... I guess I'm just lucky then. I always make sure to schmooze them up before I ask for anything. (Same thing on the phone. I'm always super nice to them. The service reps have the power to do anything on your account. Last week I got a $100 credit on my acct just because I asked.)
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my friend who had a prepaid device had to freaking do that and that really pissed me off. but yeah. ill try go late in the day. i dont think he works that late.