Is there any way to confirm that the IMEI is the same? It's possible they might have had to swap out the motherboard if it was easier. Check to see if all the #s match between the sticker behind the battery, in the Settings, and when you dial *#06# then see if that's what ATT has on record.
Thanks for your reply... I triple checked the IMEI #'s and they are exactly the same.. behind the battery.. settings and dialing all the same exact IMEI prior to sending in the UNIT for repair.. what strikes me the most is trying to do the unlock by going into the service mode and it says IMEI CERTI: NA
Hmm. I wondering if they didn't swap the motherboard and write your IMEI to it, but for some reason it didn't transfer the whole EFS (not just the folder, but the stuff in the modem too) contents which include the IMEI Certificate. If that didn't transfer over or have the right permissions then that could explain it... Haven't had to deal with an issue like that though, so can't really say.
You're probably better served maybe asking some questions @ forum.gsmhosting.com as they deal with issues like this more often than most people on XDA. Either way, you're in for a tough fix if that is what happened because not many people know much about this since it is a fairly rare issue.
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