Attend XDA's Second Annual Developer Conference, XDA:DevCon 2014!
5,742,912 Members 39,491 Now Online
XDA Developers Android and Mobile Development Forum

[Q] Tab 3 8.0 not charging, no boot, no download mode. Any help?

Tip us?
 
ylfaer
Old
#1  
Junior Member - OP
Thanks Meter 0
Posts: 7
Join Date: Jul 2012
Default [Q] Tab 3 8.0 not charging, no boot, no download mode. Any help?

Hello friends. Iīm new in the forums, but I have now a huge problem in my hands.

I have a Samsung SM-T311 and it stopped working days ago. It wouldn't boot or charge. Recently, a message appeared in the screen, "Firmware upgrade encountered an issue. Please select recovery mode in Kies & try again".

I can start in Download Mode screen sometimes, with the USB cable in my PC. But as soon as I press "vol up" to enter the Download Mode, it restarts into the "Firmware upgrade encountered..." screen.

So, I have now an incredibly unstable tablet, that wonīt boot or charge unless connected in my PC. And even connected, the only thing it shows is that message in the screen. Download Mode is not reachable, so I cant restore it in Kies or Odin, since it cannot be detected.

I know, itīs a mess. But before I send it to any repair services, thereīs anything I can do to try and restore my device?

Thanks in advance.
 
gr8nole
Old
#2  
gr8nole's Avatar
Recognized Contributor
Thanks Meter 2278
Posts: 1,705
Join Date: Oct 2010
Location: Lynchburg, VA

 
DONATE TO ME
Quote:
Originally Posted by ylfaer View Post
Hello friends. Iīm new in the forums, but I have now a huge problem in my hands.

I have a Samsung SM-T311 and it stopped working days ago. It wouldn't boot or charge. Recently, a message appeared in the screen, "Firmware upgrade encountered an issue. Please select recovery mode in Kies & try again".

I can start in Download Mode screen sometimes, with the USB cable in my PC. But as soon as I press "vol up" to enter the Download Mode, it restarts into the "Firmware upgrade encountered..." screen.

So, I have now an incredibly unstable tablet, that wonīt boot or charge unless connected in my PC. And even connected, the only thing it shows is that message in the screen. Download Mode is not reachable, so I cant restore it in Kies or Odin, since it cannot be detected.

I know, itīs a mess. But before I send it to any repair services, thereīs anything I can do to try and restore my device?

Thanks in advance.
Download your stock firmware from sammobile.com. Flash it using Odin.
The "firmware encountered an error" screen should work the same as the download mode screen. Just connect to pc when you get to that screen and make sure that it is detected in Odin.

Sent from my SCH-I605
>>>>------;;;;----->
 
ylfaer
Old
(Last edited by ylfaer; 19th April 2014 at 01:32 AM.) Reason: More information added
#3  
Junior Member - OP
Thanks Meter 0
Posts: 7
Join Date: Jul 2012
Quote:
Originally Posted by gr8nole View Post
Download your stock firmware from sammobile.com. Flash it using Odin.
The "firmware encountered an error" screen should work the same as the download mode screen. Just connect to pc when you get to that screen and make sure that it is detected in Odin.

Sent from my SCH-I605
Itīs not detected by Odin. But thanks for the quick answer anyway.

EDIT: Well, after some effort, could start in download mode. But my computer canīt recognize the device anyway, either in Odin or Kies. It was working perfectly before, donīt think itīs hardware related.
 
Brian D
Old
#4  
Senior Member
Thanks Meter 29
Posts: 164
Join Date: Feb 2014
Location: Oceanside, Ca
Try reloading the Samsung drivers onto your PC. This may, or may not help. However, not reloading the drivers will keep you in the same state you are in now. Connecting the device and having Odin not recognize it is there tells me the drivers are invalid or corrupted or no longer there. It could also mean your device bootrom is badly damaged.

You may also want to try different USB ports on the PC. When you plug in the device to the computer, you can go to Computer Management / Device Manager and see which port the Samsung is trying to access.

Can you access recovery mode?
 
jimmbomb
Old
(Last edited by jimmbomb; 20th April 2014 at 01:22 AM.)
#5  
jimmbomb's Avatar
Senior Member
Thanks Meter 72
Posts: 779
Join Date: May 2010
Location: St Louis
Also, try different USB cables.. They are NOT all created equal.
Some will charge.... but not connect to PC for file transfer..
It's real.. try different cables once you've reached D/L mode..
good luck

PS easy way to goto D/L mode is hold 'power' and 'Vol down' together, ONLY
Dont even mess with trying to hold the 'Home" button too..
jh
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes