[Q] i9505 only getting G/E in mobile data indicator
hi guys im a new android user. i bought my i9505 galaxy s4 3 weeks ago and everything is working perfectly except the mobile data. i can only connect to E/G signals with it (which doesnt really do anything because i cant even check emails). its on LTE/3G/WCDMA/GSM(automatically) setting and the APN is the correct settings with the carrier in my country(philippines). i tried my sim on a different i9505 phone and it was able to connect to 4g so i guess the carrier/sim being the problem is ruled out. i have restored to factory settings/rebooted multiple times and am still unsuccessful. the phone's IMEI is not blacklisted or banned and it is intact(dont really know what that means but it shows a long series of numbers and im not really sure its safe to post it here). My carrier also supports the frequencies listed on what the phone has. i have not installed any custom firmwares and have not re installed any official releases.
i would really appreciate it if someone can help me fix this problem. could it be a software problem or a hardware problem(praying it isn't)?
my phone specs are
GT-i9505 samsung galaxy s4
kernel version: 3.4.0-1765174 se.infra@SEP-106#1 tue oct15 16:14:54 KST
Build number: JSS15J.I19505XXUEMJ7
SELinux: Enforcing SEPF_GT-I9505_4.3_0010
if you need me to put any more info just tell me