Originally Posted by snwww
Thank you for submitting this, I think I got the same problem that I posted here - http://forum.xda-developers.com/show....php?t=2719880
I didnt buy my note 2 new, I got it used, so I was wondering how much did they quote you for the reparation before using your credit card's benefit?
Samsung didn't give a care about what happened to me, as far as they were concerned I was a month and a half passed my one year warranty so they told me to pay a $50 quotation fee and the authorized store estimated the cost to be around $300-$400.
I didn't bother to call up Wind Mobile to ask them to repair my phone for free, since I'm not going to make a fool of myself pretending that a long time customer somehow makes me eligible for a $699.99 phone for free and threatening to cancel, putting myself even a worst price plan on another wireless company's + tab fees. They're a wireless service provider, not a phone manufacturer.
Luckily my credit card extended warranty benefits said I'm qualified for the warranty. They also said that as long as the repair job was done in a store and with proper paper works (quoted price, proof of purchase, proof of statement, proof that my Note 2 IMEI is the same on the repair quote as on my original purchase), they'll accept it.
The criteria was that I had to have had paid for my phone in 'full' on my single credit card, which I did. They accept my purchase as full even though it was contract subsidized price, which was $499.
The extended warranty coverage only goes up to $499, since that's how much I paid for my phone anyways.
The local repair shop knew exactly what my phone's problem was the moment I walked in and said I had a Wind Mobile Note 2 that needed repairs. He said, "Let me guess, gray screen with black lines? Random restarts and hanging at the logos prior to it? Bingo. I've had 50 or so Note 2s from Wind Mobile since the last month (This was in late April). Your memory chip is dead."
That... sucked, to get analyzed so thoroughly and precisely just by saying I had a Wind Mobile Note 2. It angered me too, since this was apparently a common issue, a defect with the memory chip and Samsung will not take ownership.
The good thing was that the repair job was quoted at $180 + taxes. Far lower than what Samsung had quoted me. Not only was Samsung not going to take ownership for a known defect, they were going to fleece their customer too with outrageous repair bills.
The credit card company accepted the quote and sent me a check for $180 + taxes, and I got my phone repaired.
I guess what I'm saying here is it might not be the end of the road for us if your phone breaks from manufacturer defect, if you had the phone for less than two years. Check the benefits on your credit card that you used to pay for your phone and see if you have extended warranty. It's apparently a very basic benefit so most cards should have it.