Originally Posted by coronanlime
Anyone return a DE to motorola and was it easy?
If you return it you need to keep pestering them for status or they'll let it sit.
I had to return mine after it dropped dead. I was able to get a replacement, but it was kind of an odd procedure - apparently the folks who do Moto's repairs don't have a way to get new phones, and/or there aren't enough DE's cycling through to have refurbished ones on hand. They eventually told me to buy a new one from Moto's web store and cut me a check to reimburse me. I'm guessing their service is done by a subcontractor.
Ultimately I did end up with a new unit, and wasn't any poorer (they turned around the check about a week after I sent them the receipt).
I'm hoping for your case they can simply swap out the mike assembly, if I recall from one of the teardowns on the web it's a small plugin unit so they should not need to replace the motherboard.
I see no reason they shouldn't support it though, the DE's haven't been out long enough for any of them to be out of warranty.