[Q] Wi-Fi connection "completely dead" - Not connecting to ANY network at all !
I have ATT SM-N900A.
Rooted via Kingo root since day one (back in mid December). Never had any issues.
Everything worked just fine - then I lose W-Fi connectivity 'literally' overnight last week.
I am still running 4.3. There were no software updates or new apps installed when this happened.
In fact, I was on 7 days cruise in the middle of the Caribbean, (data roaming turned off because
the ship was getting expensive 4G service) - when my Wifi abilities completely died. No changes
to the phone that I know of that could have caused this.
I remember checking WiFi on TUE night and the "Royal Caribbean' wifi was available in my stateroom.
At $30 per hour or $60 per day I decided to wait until we get ashore the next day so I could
connect to WiFi in a bar or cafe.
The next morning on WED - once off the ship I tried to turn the WiFi on - no luck. Restarted, shut it off,
took the battery out for a few minutes - still no WiFi the phone does not see and cannot connect
to ANY NETWORKS - None !
Came home from the cruise on Sunday - backed everything up - then performed factory reset
fully expecting to resolve the issue. NOPE
Still no Wifi of any kind, cannot see any networks at
all - the wifi icon is never bright green like other active icons - it's only dimmed green as its trying to find
networks, then just goes gray (off)
At this point I am thinking its a hardware issue (dead wifi modem?) - EVERYTHING else on the
phone works just fine (the mini SD card is not corrupted - I also tested the phone without the SD card in the
phone as I found one person who had the same problem and the SD card was the culprit)
Talked to ATT customer service tonight. They suggested I go to their local ATT repair facility or Best Buy
Samsung kiosk to get the 4.4 ATT update and then do another factory reset - to see if that fixes the problem.
If it does not - then they would replace the phone under warranty..
I have some questions:
- 1) any suggestion to fix this (if the 4.4 update does not help....or before I even go to get the 4.4)
- 2) if I unroot via Kingo - will they know that my phone was rooted (and potentially deny the replacement
under warranty which they are now offering if the problem persist). I think that Kingo can unroot just fine, but
does it reset the counter?
Any advice or suggestions how to fix this issue with WIFI or how to present a phone for replacement to ATT that
will qualify - will be greatly appreciated.
Thank you in advance.