Angry [Q] Why SM-N9005 Can't Query Modem

Help Me Please ??
Why SM-N9005 Can't Query Modem??

After Click on query modem it has a massage. (Window 7)

(The modem failed to respond.
Make Sure it is properly connected and turned on.if it is an internal modem of is
connected, verify that the interrupt for port is properly set.)

Spec My Phone
OS android 4.4.2