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Warranty questions (stuck pixel)

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markdapimp
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Default Warranty questions (stuck pixel)

My camera has pink thint in dark low lit areas and I have 1 stuck pixel near the left middle near the bezel. The stuck pixel color is white and I'm wondering if HTC will repair it or replace the screen? I already tried running unstuck pixel apps for like 2 hours now still nothing

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Devices: Nexus 5 (Sold) 1X
Nexus 5
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BenPope
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Have you tried asking HTC?
 
kartik.kayz
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Quote:
Originally Posted by markdapimp View Post
My camera has pink thint in dark low lit areas and I have 1 stuck pixel near the left middle near the bezel. The stuck pixel color is white and I'm wondering if HTC will repair it or replace the screen? I already tried running unstuck pixel apps for like 2 hours now still nothing

Sent from my HTC One using Tapatalk
It is a manufacturing defect. Htc will replace both the camera module and the lcd.

Sent from my Nokia 3315.
 
markdapimp
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My display is all scratched up so this means I get a new display free of scratches?

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Devices: Nexus 5 (Sold) 1X
Nexus 5
HTC One
 
cloud1250000
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Originally Posted by markdapimp View Post
My display is all scratched up so this means I get a new display free of scratches?

Sent from my HTC One using Tapatalk
Well, maybe, but the glass and the lcd aren't the same...
Revived htc one.
 
kartik.kayz
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Quote:
Originally Posted by markdapimp View Post
My display is all scratched up so this means I get a new display free of scratches?

Sent from my HTC One using Tapatalk
Lcd is defective so they will change it. Scratches are not counted as a damage. Yes you will be getting a fresh new lcd and the upper glass.

Sent from my Nokia 3315.
 
markdapimp
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Originally Posted by kartik.kayz View Post
Lcd is defective so they will change it. Scratches are not counted as a damage. Yes you will be getting a fresh new lcd and the upper glass.

Sent from my Nokia 3315.
HTC offered me a refurbished unit and I took it they promised me no nicks on it

Sent from my Nexus 5 using Tapatalk
Devices: Nexus 5 (Sold) 1X
Nexus 5
HTC One
 
kartik.kayz
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Quote:
Originally Posted by markdapimp View Post
HTC offered me a refurbished unit and I took it they promised me no nicks on it

Sent from my Nexus 5 using Tapatalk
Yes they always offer a refurbished unit as a replacement.

Sent from my Nokia 3315.

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