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Warranty questions (stuck pixel)

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By markdapimp, Senior Member on 24th April 2014, 05:54 AM
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My camera has pink thint in dark low lit areas and I have 1 stuck pixel near the left middle near the bezel. The stuck pixel color is white and I'm wondering if HTC will repair it or replace the screen? I already tried running unstuck pixel apps for like 2 hours now still nothing

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24th April 2014, 12:23 PM |#2  
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Have you tried asking HTC?
24th April 2014, 12:38 PM |#3  
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Quote:
Originally Posted by markdapimp

My camera has pink thint in dark low lit areas and I have 1 stuck pixel near the left middle near the bezel. The stuck pixel color is white and I'm wondering if HTC will repair it or replace the screen? I already tried running unstuck pixel apps for like 2 hours now still nothing

Sent from my HTC One using Tapatalk

It is a manufacturing defect. Htc will replace both the camera module and the lcd.

Sent from my Nokia 3315.
24th April 2014, 06:27 PM |#4  
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My display is all scratched up so this means I get a new display free of scratches?

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24th April 2014, 06:31 PM |#5  
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Quote:
Originally Posted by markdapimp

My display is all scratched up so this means I get a new display free of scratches?

Sent from my HTC One using Tapatalk

Well, maybe, but the glass and the lcd aren't the same...
24th April 2014, 07:15 PM |#6  
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Quote:
Originally Posted by markdapimp

My display is all scratched up so this means I get a new display free of scratches?

Sent from my HTC One using Tapatalk

Lcd is defective so they will change it. Scratches are not counted as a damage. Yes you will be getting a fresh new lcd and the upper glass.

Sent from my Nokia 3315.
25th April 2014, 04:11 AM |#7  
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Quote:
Originally Posted by kartik.kayz

Lcd is defective so they will change it. Scratches are not counted as a damage. Yes you will be getting a fresh new lcd and the upper glass.

Sent from my Nokia 3315.

HTC offered me a refurbished unit and I took it they promised me no nicks on it

Sent from my Nexus 5 using Tapatalk
25th April 2014, 04:21 AM |#8  
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Quote:
Originally Posted by markdapimp

HTC offered me a refurbished unit and I took it they promised me no nicks on it

Sent from my Nexus 5 using Tapatalk

Yes they always offer a refurbished unit as a replacement.

Sent from my Nokia 3315.
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