FORUMS

Google No Longer Sending Calendar SMS Notifications

In a not entirely surprising move, Google announced that it’s putting an … more

Enable Multi-Window Mode on M Developer Preview

What was not mentioned in yeterday’s keynote was Android M’s multi-window … more

I/O Summary: Google Cardboard Virtual Reality

One year ago, Google introduced cardboard. Amazingly enough, that was all it took to fire … more

Android M Preview Images – XDA TV

Android M preview images are available. That and much more news is covered by Jordan when he … more

Warranty questions (stuck pixel)

Thanks Meter: 363
 
By markdapimp, Senior Member on 24th April 2014, 05:54 AM
Post Reply Subscribe to Thread Email Thread
My camera has pink thint in dark low lit areas and I have 1 stuck pixel near the left middle near the bezel. The stuck pixel color is white and I'm wondering if HTC will repair it or replace the screen? I already tried running unstuck pixel apps for like 2 hours now still nothing

Sent from my HTC One using Tapatalk
 
 
24th April 2014, 12:23 PM |#2  
Senior Member
Thanks Meter: 1,094
 
More
Have you tried asking HTC?
24th April 2014, 12:38 PM |#3  
kartik.kayz's Avatar
Senior Member
Thanks Meter: 49
 
More
Quote:
Originally Posted by markdapimp

My camera has pink thint in dark low lit areas and I have 1 stuck pixel near the left middle near the bezel. The stuck pixel color is white and I'm wondering if HTC will repair it or replace the screen? I already tried running unstuck pixel apps for like 2 hours now still nothing

Sent from my HTC One using Tapatalk

It is a manufacturing defect. Htc will replace both the camera module and the lcd.

Sent from my Nokia 3315.
24th April 2014, 06:27 PM |#4  
OP Senior Member
Thanks Meter: 363
 
More
My display is all scratched up so this means I get a new display free of scratches?

Sent from my HTC One using Tapatalk
24th April 2014, 06:31 PM |#5  
Senior Member
Thanks Meter: 18
 
More
Quote:
Originally Posted by markdapimp

My display is all scratched up so this means I get a new display free of scratches?

Sent from my HTC One using Tapatalk

Well, maybe, but the glass and the lcd aren't the same...
24th April 2014, 07:15 PM |#6  
kartik.kayz's Avatar
Senior Member
Thanks Meter: 49
 
More
Quote:
Originally Posted by markdapimp

My display is all scratched up so this means I get a new display free of scratches?

Sent from my HTC One using Tapatalk

Lcd is defective so they will change it. Scratches are not counted as a damage. Yes you will be getting a fresh new lcd and the upper glass.

Sent from my Nokia 3315.
25th April 2014, 04:11 AM |#7  
OP Senior Member
Thanks Meter: 363
 
More
Quote:
Originally Posted by kartik.kayz

Lcd is defective so they will change it. Scratches are not counted as a damage. Yes you will be getting a fresh new lcd and the upper glass.

Sent from my Nokia 3315.

HTC offered me a refurbished unit and I took it they promised me no nicks on it

Sent from my Nexus 5 using Tapatalk
25th April 2014, 04:21 AM |#8  
kartik.kayz's Avatar
Senior Member
Thanks Meter: 49
 
More
Quote:
Originally Posted by markdapimp

HTC offered me a refurbished unit and I took it they promised me no nicks on it

Sent from my Nexus 5 using Tapatalk

Yes they always offer a refurbished unit as a replacement.

Sent from my Nokia 3315.
Post Reply Subscribe to Thread
Previous Thread Next Thread
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes