Originally Posted by Ruud Westerhout
not only do I seem do mix up my devices, I also do not seem to control them all, I was sure I reacted to this already. Yet, in Tapatalk I see your message is the last.
Sorry for mixing them up, it must be my HTC One which is 'waking me up' with a vibrate instead.
Yesterday I received my TF701T back from the local Asus Premium Service and I 'am not too impressed'.
To give You an idea of my bad feeling:
I gave a device which did not give any reaction at all, to whatever I do.
1)I was returned a device which shows the charging orange led, they must have changed something.
2)the charging light does not turn off, even after a complete night charging
3)touching the power button now turns on the display backlight, it can easily be noticed it bad light, it certainly did not do that before (I would have known I have a display problem).
-There are some scratches on the devices back which were not there before. Nothing to be angry about, but not made by me. The front is full of fingerprints, also certainly not how I gave it to them.
So, did I get something else back? I certainly have that feeling, but will probably never be able to show this. Do I judge this 'Premium Service', certainly not. I would have expected better care and an explanation on the changes.
The diagnose just says 'LCD Module needs to be exchanged'. My question as to 'why' was not answered, we do not do such diagnose.
My question 'if this would have been warranty, would it have been a Russian purchased device' was answered, 100% for sure. But as I have purchased it in Holland they are forced to deny the warranty. I would have to pay 213 Euro next to the 20 Euro I already paid for the diagnose. I decided to return the device to Holland for warranty repair instead. A new device including the Eng/Rus keyboard would be just double the price of the repair and makes it quite unrealistic to me.
Next to explaining this whole situation and providing copies of the documents given by Asus Premium Service here, when I give it away in Holland, anything else I should do?, other proposals ?
Sent from my HTC One using Tapatalk
waste of time if you ask me. i sent mine twice now, just got it back and now the sd card inthe dock doesn`t work immediately noticed.
It just mounts un mounts over and over formatted the sd and tested other devices \. so hey failed to repair.
I have now demanded a new one but asus still say only repair..
well i have owned the device for 5 months and they have had it for 3 month of that time......
not to mention they didn`t fix the issues it already had. even though claiming they replaced the board.
and i can see the keyboard has marks along the side as if the repairer couldn`t open it and damaged the plastic seals.
so i have escalated this and refused to repair a third time. i said send me a new one and i will send you my faulty one. otherwise i go to the fair trade for a complaint here.
Also several people on the forum have tricked themselves into believing this tablet is now great and no issues because they are using software better than the poorly delivered asus version.
yet when i read over their posts from the return from repair at asus they stated it still disconnects on occasions.
Well i`m sorry for being negative but while yes the device does have great specs and looks nice and should have been a top market seller, ASUS delivery of build quality destroyed any chance of that.
The lack of any dev except from 2 people shows just how poor this device is. compared to the tf700 which was terrible in io and had tons of people complaining yet it still received alot of development comparative to this device.
best of luck on your warranty adventures. lets hope Holland has more competent repairers than most other countries.