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Dead phone

OP tommason1968

26th April 2014, 06:22 AM   |  #1  
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Well here's my scenario. My M8 is completely stock. While doing a profile update the phone froze. After 3-4 minutes I pushed the power button. The screen shut off and that was it. Now I can't even get the little light to come on when charging it. Any ideas folks

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26th April 2014, 09:25 AM   |  #2  
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Quote:
Originally Posted by tommason1968

Well here's my scenario. My M8 is completely stock. While doing a profile update the phone froze. After 3-4 minutes I pushed the power button. The screen shut off and that was it. Now I can't even get the little light to come on when charging it. Any ideas folks

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If it is still in your 14 day period return it, other wise use htcs support
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26th April 2014, 11:47 AM   |  #3  
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Try holding volume up and down + power, can take up to 2 minutes. If not return it.

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27th April 2014, 07:51 AM   |  #4  
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Mine did the same thing. I had to send it to HTC. My replacement is on its way. Turnaround is about a week from the day you send it.

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27th April 2014, 07:23 PM   |  #5  
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I'm not sure as to what happened, but in the morning about 12 hrs after it happened I put it on the charger and the light came on. It was blinking do I let it charge and now it's OK. The phone does notify me that it did an abnormal restart and that it wanted to send a report to htc.

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