Originally Posted by clsA
this sounds like a way to access a stolen phones information, I doubt you'll get much help here
Originally Posted by Tachi91
For all we know the phones not yours, in most cases it'll ask you to verify using the Google account on the phone. If you don't no neither than that says a lot.
A nicely worded Google search should give you specific steps.
Sent from my HTC One using XDA Premium 4 mobile app
Why on earth would I care for the data if the phone was stolen? Then I'd go right ahead and reset it.
It belongs to a family member, and I gave said person the HTC One when I got my Z1 (you can see from my previous posts from several months back about the HTC One). Long story short: she messed up the pattern too many times (who knows how, I'm actually annoyed) and doesn't know the password to the Google account. So I reset the password for her (I have access to the Google account), but that password won't work because the phone is not connected to wi-fi or mobile data, so the only way is to obtain the previous password, and that's impossible as far as I know, especially since Google does not have any e-mail/phone support.
I read a couple of tips regarding calling the phone and the dropping down the notification bar to turn on the net, but it doesn't work.
So I came here hoping for a solution before we have to wipe the phone with lots of vacation pictures:/
I have googled a lot, and haven't found anything. Thank you though.