They should work . . . best way IMO is to just do a shutdown from within the OS, then while the tablet's off press and hold a vol/home combo prior to pressing and holding the power button. Once the model number splash screen appears let go of power first while holding the other two . . hold the other two for a second or so and then let go.
I would take it back to Verizon. IMO software shouldn't interfere with a long depress forcing a reboot. That function is fundamental. This still sounds to me like a possible hardware issue where a long press is not identified as such (intermittent connection in the button).
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