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Random power off...

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By dodgebizkit, Senior Member on 29th April 2014, 02:30 AM
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My wife got a moto g a few weeks ago on boost mobile - such a nice fast fluid and stable phone, almost the same as the nexus 4.

The problem is that last week it's begun shutting itself off randomly for no reason.

It is fully updated, stock, not rooted, it has no unusual apps installed and still it randomly turns itself off - I'm not sure if just at random while it's sleeping or also during calls, I will double check, but a Google search told me that it isn't a common problem and therefore there was no common solution.

We are not developers and don't know how to do anything crazy with bootloaders or the kernel or anything, so please bare that in mind - is there any simple solution that anyone could suggest that we try?

Thanks so much in advance!
 
 
29th April 2014, 03:48 AM |#2  
serophia's Avatar
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It powers off cause of a safety mechanism to prevent it from damaging phone. Idk what causes it this happened to me once

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30th April 2014, 05:20 PM |#3  
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Thanks... Any suggestions for a fix?

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