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Touch screen issue

3rd May 2014, 07:23 AM   |  #1  
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The screen does not detect my touch but my S-Pen works perfectly. I went down to a Samsung Service Centre to get it serviced and they did a factory reset citing a "software crash". I went home, restored a backup, couple of hours later, the problem is back....What is going on?
3rd May 2014, 07:41 AM   |  #2  
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Quote:
Originally Posted by Rongxin

The screen does not detect my touch but my S-Pen works perfectly. I went down to a Samsung Service Centre to get it serviced and they did a factory reset citing a "software crash". I went home, restored a backup, couple of hours later, the problem is back....What is going on?

If not mistaken is the touch screen damage. Do you have drop your phone or shock, this will make the screen not normal functional. And you can't see it by your eye. Because I had this issue before. So I repair the screen sent to samsung service center, later problem solved. But the screen so expensive. Good luck. Only my experience. Maybe your is different case.

sent from my sm-n9005 samsung
3rd May 2014, 08:41 AM   |  #3  
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Quote:
Originally Posted by Rongxin

The screen does not detect my touch but my S-Pen works perfectly. I went down to a Samsung Service Centre to get it serviced and they did a factory reset citing a "software crash". I went home, restored a backup, couple of hours later, the problem is back....What is going on?

Take it back down to the Samsung Service Center and tell them that their software crashed <pun intended> and request they do a repair for you.
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