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Note 3 google play store NO connection

3rd May 2014, 12:03 PM |#1  
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Hi Everyone,
I just bought a note 3 and i facing one issue
When i open the play store and it mention that no connection, but i already connect to the wifi and i can facebook + Web searching, only can open google play store.
May i know reason why ?
and how to solves it ?
 
 
3rd May 2014, 12:22 PM |#2  
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Quote:
Originally Posted by grandcity89

Hi Everyone,
I just bought a note 3 and i facing one issue
When i open the play store and it mention that no connection, but i already connect to the wifi and i can facebook + Web searching, only can open google play store.
May i know reason why ?
and how to solves it ?

Happened to me once. Factory reset resolved it
3rd May 2014, 12:36 PM |#3  
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Quote:
Originally Posted by Rosli59564

Happened to me once. Factory reset resolved it

Hi
I had try factory reset from the recovery mode...
but still same ... sometime can connect to play store but sometime can't
3rd May 2014, 01:09 PM |#4  
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Anyone help me please...
3rd May 2014, 01:20 PM |#5  
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Quote:
Originally Posted by grandcity89

Hi Everyone,
I just bought a note 3 and i facing one issue
When i open the play store and it mention that no connection, but i already connect to the wifi and i can facebook + Web searching, only can open google play store.
May i know reason why ?
and how to solves it ?

hello, by any chance, do you turn on the 'restrict background data' on play store in data management setting? happened to me too if i restrict the data, had to swipe away 'play store' in task manager, then open it back to be able to use it.
3rd May 2014, 04:38 PM |#6  
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Quote:
Originally Posted by among4239bulan

hello, by any chance, do you turn on the 'restrict background data' on play store in data management setting? happened to me too if i restrict the data, had to swipe away 'play store' in task manager, then open it back to be able to use it.

what do you mean by restrict background data? Where to turn it on ?
i had tried to force close the play store but still can't...
when i use hotspot , it worked...
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