Also, although I haven't been able to verify it, the WiFi will randomly disconnect... He tells me he is in the living room (about 25' from our Asus RT-N66U router) he will be on his phone and it will suddenly switch 3G for a bit then switch back for no reason. No other device in the house has any issues and I have verified his WiFi Advanced settings match my Nexus 4 which has no issues. Now, we do have an extremely cluttered 2.4Ghz WiFi area in our area, being in and surrounded by apartment buildings and a hotel very close, but no other device has issues (Nexus 4, LG G2, two HP laptops, a cheapo Android tablet, and WiiU).
Are these common issues with this device? Do you thing a FDR would help, we haven't done one since it came out of the box?
Just looking for a little feedback since I am tired of hearing "it's a piece of crap" from him since it seems like a great device... he is kind of leaning towards moving to a Lumia 520 just for the cost and giving me back the Moto.