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Black Screen Issues

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By Edge1978, Senior Member on 3rd May 2014, 04:49 PM
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Ever since the kit Kat update sometimes if I go into an app it'll freeze and I'll hit the home button. Doesn't so anything so I hit the lock screen button and it goes black but it doesn't wake up. I have to do a battery pull. It's happened 3 times since the update. Anyone else have this issue?


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3rd May 2014, 09:51 PM |#2  
heath2805's Avatar
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Quote:
Originally Posted by Edge1978

Ever since the kit Kat update sometimes if I go into an app it'll freeze and I'll hit the home button. Doesn't so anything so I hit the lock screen button and it goes black but it doesn't wake up. I have to do a battery pull. It's happened 3 times since the update. Anyone else have this issue?


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Factory reset is probably your best option. Especially when you take an update.

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3rd May 2014, 10:56 PM |#3  
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I did do a factory reset after the update. But I'm gonna do another. 😊

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4th May 2014, 07:09 PM |#4  
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Sadly a reset didn't fix. It happened again this morning. I installed the SwiftKey Emoji beta a few days ago around the same time as the KK update. So I uninstalled that. I spoke to a Verizon CSR and they said that Samsung is aware of the issue and going to issue a fix. When? she didn't say. But I hope it was a simple fix uninstalling SwiftKey Beta app. But something tells me it won't
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