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[Q] Can't hear people and they can't hear me when calling

OP King^

4th May 2014, 10:26 PM   |  #1  
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Hello, my phone is working normal besides the fact that when I call people or they call me, I cannot hear them and they cannot hear me. I brought this issue to someone who worked at a random phone booth and we wiped my phone multiple times through the boot options. It started to work normal when I called people I could hear them and the call was normal but shortly after the issue started to occur again. I really do not know what the issue is! The phone is unlocked and I am currently with Rogers. My android version is 4.4.2 and my model number is SGH-1337M.
4th May 2014, 10:45 PM   |  #2  
Joku1981's Avatar
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Dial *#1234# and attach screenshot
4th May 2014, 10:52 PM   |  #3  
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Quote:
Originally Posted by Joku1981

Dial *#1234# and attach screenshot

Here ya go

Something else that I should add-

When I call through Skype or another program and I use wireless calling we can hear each other and everything works as normal.
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Last edited by King^; 4th May 2014 at 11:32 PM. Reason: more info
5th May 2014, 10:10 AM   |  #4  
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Quote:
Originally Posted by King^

Here ya go

Something else that I should add-

When I call through Skype or another program and I use wireless calling we can hear each other and everything works as normal.

Do you have a "Black Edition" version?
1. The normal version of SGH-i337M didnt receive android 4.4.2.
2. Black edition and normal edition have different firmwares.
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