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[Q] Two issues with my Moto G

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coursemyhorse
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Default [Q] Two issues with my Moto G

Hi all. I have some problems with my Moto G about 5 months old.

1: I keep getting a sim card error where it says no sim is inserted. I am aware that you are not meant to use an adapter. I am trying to work out if this is an issue with the actual physical slot being lose or if it is down to a dodgey sim. Is there a known issue where the slots need repair or is it most likely going to be the sim? I will test with another sim tonight. It's very intermittant though unfortunately and can be fine for a week and then do it. To resolve, I simply remove and reinsert the sim.

2: The ear piece (for calls I mean, i.e. not the external speaker) is distorted during calls. It's actually sounds more like the actual casing or ear piece is vibrating/resonating like a slight buzz when people speak to me. It's really annoying.

Should I just get the phone replaced? Annoying as it's such a good phone otherwise and I have paid already to unlock it.

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zener773
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Whenever I listen to music, i have to reboot my moto g after unplugging any headphones. If i don't, the earpiece and speaker wont work. Is as if the phone thinks the headphones are still plugged in. I might return the unit for repair depending on the warranty.

Sent from my XT1034 using Tapatalk
 
Lemagex
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Quote:
Originally Posted by coursemyhorse View Post
Hi all. I have some problems with my Moto G about 5 months old.

1: I keep getting a sim card error where it says no sim is inserted. I am aware that you are not meant to use an adapter. I am trying to work out if this is an issue with the actual physical slot being lose or if it is down to a dodgey sim. Is there a known issue where the slots need repair or is it most likely going to be the sim? I will test with another sim tonight. It's very intermittant though unfortunately and can be fine for a week and then do it. To resolve, I simply remove and reinsert the sim.

2: The ear piece (for calls I mean, i.e. not the external speaker) is distorted during calls. It's actually sounds more like the actual casing or ear piece is vibrating/resonating like a slight buzz when people speak to me. It's really annoying.

Should I just get the phone replaced? Annoying as it's such a good phone otherwise and I have paid already to unlock it.

Thanks
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Originally Posted by zener773 View Post
Whenever I listen to music, i have to reboot my moto g after unplugging any headphones. If i don't, the earpiece and speaker wont work. Is as if the phone thinks the headphones are still plugged in. I might return the unit for repair depending on the warranty.

Sent from my XT1034 using Tapatalk
Both of you, I would return and have the phone replaced, Mine is not doing any of those problems on official rom AND custom rom..
Moto G (XT1033)
 

 
B@Zzz...
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@coursemyhorse: This is a known problem of the moto g. Check the official Motorola forum and you'll see you're not the only one...
I had also the problem with the earpiece, they replaced the earpiece and now it's working fine again.
 
coursemyhorse
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Originally Posted by B@Zzz... View Post
@coursemyhorse: This is a known problem of the moto g. Check the official Motorola forum and you'll see you're not the only one...
I had also the problem with the earpiece, they replaced the earpiece and now it's working fine again.
Wow. Just went to turn my Moto G on and it's now completely dead. It just won't turn on at all. I have no luck with phones. Winds me up. I guess I need to get this replaced then.
 
B@Zzz...
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That's also a known issue... Most moto g have a battery drop one time. Try to charge the battery for a few hours and then turn it on again.
 
coursemyhorse
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Originally Posted by coursemyhorse View Post
Wow. Just went to turn my Moto G on and it's now completely dead. It just won't turn on at all. I have no luck with phones. Winds me up. I guess I need to get this replaced then.
Ok wierd. It seemed like it was bricked but it was actually I think because the battery got so low that it needed a reset to actually take charge again.

EDIT: Yes thanks to the above for your help. So I bought this in Tesco UK. Reckon I should go back to them to get it replaced? I don't want the hassle if it won't fix either the sim thing or the ear piece. If they will continue to be problems I think I want a different phone. I checked the motorola forums and in fact, it seems that people have had the phone replaced up to twice and they still have the ear piece crackle/buzz problem. Some are saying it is a software problem since kitkat and that motorola will be looking to fix in a later udpate.
 
B@Zzz...
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Yes, it seems the damaged earpiece is caused by the update, but they replaced my earpiece and untill now it stil works.
If you want to send it back for repair, just contact Motorola, they will help you further.
 
coursemyhorse
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Originally Posted by B@Zzz... View Post
Yes, it seems the damaged earpiece is caused by the update, but they replaced my earpiece and untill now it stil works.
If you want to send it back for repair, just contact Motorola, they will help you further.
Any news on the ear piece problem then?
 
B@Zzz...
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Since the replacement my earpiece still works good . They still don't have a real fix for it.

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