Originally Posted by mswlogo
Will it come in a brown paper bag or something to identify it as refurb? Or will it have something in the Serial Number to ID it?
I was a technician for Sprint. If it's a new phone, it will come in the original OEM box. If it is refurbished, it will come in a think small white box (sometimes having a sprint logo on it) and your phone will be in a bubble wrap sleeve.
If it's being mailed to your house you'll know. If you have to pick it up at a Sprint store, try and make sure you see the box it was in. Quite often, if a customer mentioned anything about the condition, the manager and sales team would take refurbished phones out of the box and bubble wrap and claim it to be a new phone. Since its a "replacement" you don't get the box or accessories.