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[Q] DX factory-resetted itself after crash; how to clear phone memory?

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Thanks Meter 0
Posts: 1
Join Date: May 2014
Unhappy [Q] DX factory-resetted itself after crash; how to clear phone memory?

Hello everyone,

my stock rom DX factory-resetted itself after a sudden crash and automatic reboot --> upon boot it ran me through the basic setup procedures again, all settings and apps were gone, all stored messages were gone, etc.

Having lost quite some data that way, I am asking myself three questions:
- How can I prevent this from happening again in the future?
- How can I conveniently backup my data? HTC Sync seems to only offers me to backup my contacts.
- How can I clear my phone memory which is apparently still clogged by the old app data? The apps are not recognized as installed anymore by the system, that way I cant clear them up via the standard "Free up memory"-routines

All the best & thanks a lot for your advice!
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Thanks Meter 878
Posts: 2,356
Join Date: Apr 2012
Location: Aachen
Easiest way would be unlocking the bootloader and installing a recovery. From there, you can do full backups, erase your data partition and restore backups. To save those backups, the best would be to install a micro SD card.

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