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[Q] Return Unlocked Phone to HTC for Repair

15th April 2014, 08:32 PM   |  #1  
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My Sprint HTC One will not be recognized by any PC. It is unlocked. I have tried it S-On and S-Off. I have tried multiple cords, on multiple USB ports, on multiple ROMs, on multiple PCs Win 8, and Win 7. I've installed universal drivers and the uninstalled HTC Sync. I took it to the Sprint Store and the tech thought he fixed it by putting the phone in USB debugging mode. That didn't work. HTC said to reset the battery stats by powering down for ten minutes, then hold vol up, vol down, and power for two minutes. No luck...

I am able to to use Dropbox to load ROMs and backup files.


I reached out to HTC again to troubleshoot. My question is, will i encounter problems if i send the phone unlocked and on a custom ROM to repair a USB port? The warranty language mentioned service fees and handling fees. I don't wish to encounter these. lol. I would love to send it back with factory setting, but cannot without a working USB port and a PC. Right? Any suggestions?


I know am not supposed to return a return an unlocked phone to HTC. I just need help returning it to stock without a PC. Thanks in advance.
15th April 2014, 08:43 PM   |  #2  
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Quote:
Originally Posted by iwalkthrowwalls

My Sprint HTC One will not be recognized by any PC. It is unlocked. I have tried it S-On and S-Off. I have tried multiple cords, on multiple USB ports, on multiple ROMs, on multiple PCs Win 8, and Win 7. I've installed universal drivers and the uninstalled HTC Sync. I took it to the Sprint Store and the tech thought he fixed it by putting the phone in USB debugging mode. That didn't work. HTC said to reset the battery stats by powering down for ten minutes, then hold vol up, vol down, and power for two minutes. No luck...

I am able to to use Dropbox to load ROMs and backup files.


I reached out to HTC again to troubleshoot. My question is, will i encounter problems if i send the phone unlocked and on a custom ROM to repair a USB port? The warranty language mentioned service fees and handling fees. I don't wish to encounter these. lol. I would love to send it back with factory setting, but cannot without a working USB port and a PC. Right? Any suggestions?


I know am not supposed to return a return an unlocked phone to HTC. I just need help returning it to stock without a PC. Thanks in advance.

Without the ability to connect it to a pc there is not much you can do
15th April 2014, 09:06 PM   |  #3  
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Quote:
Originally Posted by alray

Without the ability to connect it to a pc there is not much you can do

Has anyone returned an unlocked phone to HTC and got it fxed without paying tons of money?
15th April 2014, 09:19 PM   |  #4  
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Quote:
Originally Posted by iwalkthrowwalls

Has anyone returned an unlocked phone to HTC and got it fxed without paying tons of money?

you'll probably have to pay for the repair. Will probably cost somewhere between 200-300$
8th May 2014, 06:35 AM   |  #5  
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Talking Returned and back to normal
Quote:
Originally Posted by alray

you'll probably have to pay for the repair. Will probably cost somewhere between 200-300$

Okay,

So i was able to restore my phone from my first stock back up. This was my saving grace. I transferred it via Dropbox. I then, used the Terminal app and Revone to relock bootloader and make the phone look as close to stock as possible. Then only things I was't able to return was S-Off back to S-On and the red developer warning on bootscreen. After returning to mostly stock i sent the phone to HTC by Fed Ex ($25) and received my phone back fixed and returned to full stock and an new Sim card. Victory! It only took a week and a half. I ended up getting the M8 anyway, but I'm happy to know that HTC was able to help me out.
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