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Back cover came damaged

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By Mr. bird, Senior Member on 3rd May 2014, 02:47 PM
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5th May 2014, 08:08 AM |#11  
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I understand as well that you paid a large amount and expect it to be in great condition but since being pretty much screwed by vzw you have these option
return it and get a new one.
get the like new phone and hope it comes with a cover, keep the cover and send the like new phone back.
buy a phone protector/case. I have the otterbox commuter, covers the phone, protects it well and not big of a case as I imagined.
wait for oem covers or replacement covers pop up on sale.
get the oem samsung cover with the screen flip folio thing.
or trade with some body that wont mind.

goodluck

edit: they have quite a few oem covers on ebay
Last edited by the258; 5th May 2014 at 08:21 AM.
 
 
5th May 2014, 12:02 PM |#12  
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Quote:
Originally Posted by the258

I understand as well that you paid a large amount and expect it to be in great condition but since being pretty much screwed by vzw you have these option
return it and get a new one.
get the like new phone and hope it comes with a cover, keep the cover and send the like new phone back.
buy a phone protector/case. I have the otterbox commuter, covers the phone, protects it well and not big of a case as I imagined.
wait for oem covers or replacement covers pop up on sale.
get the oem samsung cover with the screen flip folio thing.
or trade with some body that wont mind.

goodluck

edit: they have quite a few oem covers on ebay

I was told if I return the phone I have to pay a restocking fee. I'm gonna go down to the store and talk to the person that ordered it for me. See what they say. I have a case on it and I am on the edge program so I do have to worry about selling the phone. If I can't get a replacement back cover, it's not the end of the world. I just think it should be right and it should be a problem getting it replaced.

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6th May 2014, 03:29 PM |#13  
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Quote:
Originally Posted by Mr. bird

I was told if I return the phone I have to pay a restocking fee. I'm gonna go down to the store and talk to the person that ordered it for me. See what they say. I have a case on it and I am on the edge program so I do have to worry about selling the phone. If I can't get a replacement back cover, it's not the end of the world. I just think it should be right and it should be a problem getting it replaced.

Sent from my SM-G900V using XDA Free mobile app

totally agree with you, if I get something brand spanking new it better not be damaged and defects taken care of. I was just supplying some choices you could have gone with.
6th May 2014, 11:33 PM |#14  
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To all of you people saying it is just a battery door, you are aware this phone is water resistant for a short time. If these cracks are large enough to allow water into normally gasketed off areas that completely ruins one of the major selling points of the phone.

Sent from my LG-LS980 using Tapatalk

---------- Post added at 12:19 AM ---------- Previous post was at 12:14 AM ----------

Quote:
Originally Posted by demacus

yeah man, that's clear but i meant the ...111.... in ROM version, thats the regional code I think....

regards

Be stern with them. Tell them you know someone can replace it for you and you refuse to get off the phone till someone resolves your issue. Don't be rude, don't be load, don't cuss. Be respectful and explain your situation. Ask if they can help you, and if not to be escalated to whoever can. Just refuse to get off the line politely as you need Verizon to fix its mistake.

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---------- Post added at 12:33 AM ---------- Previous post was at 12:19 AM ----------

If they get to a point where they say they are the highest escalation, ask to talk to corporate.

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7th May 2014, 02:10 AM |#15  
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Attachment 2729930

My auto correct made me type this out terribly... But maybe this will help. Facebook/twitter can get stuff done.

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7th May 2014, 02:11 AM |#16  
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Click image for larger version

Name:	uploadfromtaptalk1399425079411.jpg
Views:	113
Size:	67.3 KB
ID:	2729938

My auto correct made me type this out terribly... But maybe this will help. Facebook/twitter can get stuff done.

Sent from my LG-LS980 using Tapatalk[/QUOTE]



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7th May 2014, 08:56 AM |#17  
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Ask them to send you a complete refurbished device when it arrives swap the back cover and send the refurbished device back. Problem solved!

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7th May 2014, 03:10 PM |#18  
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Quote:
Originally Posted by JamesChilds

Attachment 2729938

My auto correct made me type this out terribly... But maybe this will help. Facebook/twitter can get stuff done.

Sent from my LG-LS980 using Tapatalk



Sent from my LG-LS980 using Tapatalk[/QUOTE]

They don't want other people seeing crap. That's a good idea going through Facebook. I still haven't had time to stop at the store. Maybe I'll try that. Thanks

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8th May 2014, 07:12 PM |#19  
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I just walked out of the Verizon store where I ordered my phone from with a new back cover. I told them what happened, they looked up my account, went in the back and gave me a new cover. Calling verizon and Samsung was a waste of time.

Sent from my SM-G900V using XDA Free mobile app
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