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Menu and Back button don't work?

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Thanks Meter 4
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Join Date: Jul 2010
Default Menu and Back button don't work?

I sold my phone on eBay, and shipped the phone out. When it got to the buyer, he stated that the back and menu button do not work. He also flashed a i9500 rom, which may or may not have helped.

I shipped it out under warranty but it says "Knox warranty void" in the summary of the repair. Anyone know how I can fix this problem myself? I tried flashing the NAE rom and while everything else worked, the buttons did not.
Rooted AT&T (Straight-talk) Note 3 JB
I don't always buy android devices, but when I do, they get rooted
Frezi Evan
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I think it's may be touch screen problem..

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Could be hardware, I personally wouldn't have done much being he was flashing it himself. One never knows what a noob is capable of.

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Agree with 31ken31, he flashed a rom, it's his problem.

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Phone: Sprint Samsung Galaxy S4
Model: L720T
OS: 4.4.2
Rom: Rooted Stock, Xposed, Wanum
Firmware: L720TVPUBNC6
Kernel: Stock
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