Attend XDA's Second Annual Developer Conference, XDA:DevCon 2014!
5,740,547 Members 45,515 Now Online
XDA Developers Android and Mobile Development Forum

Random reboots - refurbished GS4

Tip us?
 
sstephen17
Old
#1  
Member - OP
Thanks Meter 1
Posts: 40
Join Date: Apr 2011
Default Random reboots - refurbished GS4

I received a refurbished replacement to my GS4. The previous phone was stuck on the Verizon loading screen despite attempts to factory reset, clear cache, etc.

After all of my apps were restored, I downloaded the 4.4.2 update. Since then, the phone has randomly rebooted several times a day. There doesn't seem to be any rhyme or reason. I've had it reboot while using different apps. It has rebooted while using Chrome on different websites. It has also rebooted when I wasn't even using it (I could see it on my desk at work just rebooting for no particular reason).

Currently, About Phone shows:

Model Number SCH-1545
Android Version 4.4.2
Baseband version I545VRUFNC5
Build number KOT49H.I545VRUFNC5

I've Googled this issue and tried various possible solutions:

-clear cache and reboot
-try different memory card (was using a Samsung class 64g class 10, then went back to my Amazon Basics 32g that I was using on the first phone with no problems)
-checked battery for defects (didn't find any after spinning it on a table to see if it bulged)
-used a different battery (Onite replacement battery for GS4); this has not reduced the number of reboots
-turned off Google Books and uninstalled updates (I don't use it anyway on my phone)

None of these solutions offers a permanent fix. I'm wondering if there was anything else I could try or should I go back to Verizon and ask for another replacement. Thanks.
 
joshuabg
Old
#2  
joshuabg's Avatar
Senior Member
Thanks Meter 271
Posts: 810
Join Date: May 2012

 
DONATE TO ME
Quote:
Originally Posted by sstephen17 View Post
I received a refurbished replacement to my GS4. The previous phone was stuck on the Verizon loading screen despite attempts to factory reset, clear cache, etc.

After all of my apps were restored, I downloaded the 4.4.2 update. Since then, the phone has randomly rebooted several times a day. There doesn't seem to be any rhyme or reason. I've had it reboot while using different apps. It has rebooted while using Chrome on different websites. It has also rebooted when I wasn't even using it (I could see it on my desk at work just rebooting for no particular reason).

Currently, About Phone shows:

Model Number SCH-1545
Android Version 4.4.2
Baseband version I545VRUFNC5
Build number KOT49H.I545VRUFNC5

I've Googled this issue and tried various possible solutions:

-clear cache and reboot
-try different memory card (was using a Samsung class 64g class 10, then went back to my Amazon Basics 32g that I was using on the first phone with no problems)
-checked battery for defects (didn't find any after spinning it on a table to see if it bulged)
-used a different battery (Onite replacement battery for GS4); this has not reduced the number of reboots
-turned off Google Books and uninstalled updates (I don't use it anyway on my phone)

None of these solutions offers a permanent fix. I'm wondering if there was anything else I could try or should I go back to Verizon and ask for another replacement. Thanks.
try odining one of these http://forum.xda-developers.com/show....php?t=2735172
The Following User Says Thank You to joshuabg For This Useful Post: [ Click to Expand ]
 
Shaftamle
Old
#3  
Shaftamle's Avatar
Senior Member
Thanks Meter 2869
Posts: 1,400
Join Date: Nov 2012
Location: Ellicott City

 
DONATE TO ME
Quote:
Originally Posted by sstephen17 View Post
I received a refurbished replacement to my GS4. The previous phone was stuck on the Verizon loading screen despite attempts to factory reset, clear cache, etc.

After all of my apps were restored, I downloaded the 4.4.2 update. Since then, the phone has randomly rebooted several times a day. There doesn't seem to be any rhyme or reason. I've had it reboot while using different apps. It has rebooted while using Chrome on different websites. It has also rebooted when I wasn't even using it (I could see it on my desk at work just rebooting for no particular reason).

Currently, About Phone shows:

Model Number SCH-1545
Android Version 4.4.2
Baseband version I545VRUFNC5
Build number KOT49H.I545VRUFNC5

I've Googled this issue and tried various possible solutions:

-clear cache and reboot
-try different memory card (was using a Samsung class 64g class 10, then went back to my Amazon Basics 32g that I was using on the first phone with no problems)
-checked battery for defects (didn't find any after spinning it on a table to see if it bulged)
-used a different battery (Onite replacement battery for GS4); this has not reduced the number of reboots
-turned off Google Books and uninstalled updates (I don't use it anyway on my phone)

None of these solutions offers a permanent fix. I'm wondering if there was anything else I could try or should I go back to Verizon and ask for another replacement. Thanks.
Get a new one from them. Especially if it was refurbished
Either way read this before you try anything. http://omegadroid.co/wanted-knox-void-warranty-0x1/

Sent from a Shaftamle Galaxy S4
"Thanks Button" is always appreciated!
http://mycolorscreen.com/Shaftamle/
Current Line Up
Samsung Galaxy S4- Verizon
ROM: SlimKat 4.4.2


Samsung Galaxy Tab 2 7.0- Wi-Fi
ROM: Pac- Man ROM

Check Out My Themed Google Keyboards!!
The Following User Says Thank You to Shaftamle For This Useful Post: [ Click to Expand ]
 
sstephen17
Old
#4  
Member - OP
Thanks Meter 1
Posts: 40
Join Date: Apr 2011
Quote:
Originally Posted by Shaftamle View Post
Get a new one from them. Especially if it was refurbished
Either way read this before you try anything. http://omegadroid.co/wanted-knox-void-warranty-0x1/

Sent from a Shaftamle Galaxy S4
"Thanks Button" is always appreciated!
http://mycolorscreen.com/Shaftamle/
Went to Verizon and explained what was happening. They are going to send me another phone. Apparently they still haven't received the original one I sent back, so they can't send another until it arrives. Thanks for the help.
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes