Post Reply

Random reboots - refurbished GS4

OP sstephen17

9th May 2014, 09:18 PM   |  #1  
OP Member
Thanks Meter: 1
 
40 posts
Join Date:Joined: Apr 2011
I received a refurbished replacement to my GS4. The previous phone was stuck on the Verizon loading screen despite attempts to factory reset, clear cache, etc.

After all of my apps were restored, I downloaded the 4.4.2 update. Since then, the phone has randomly rebooted several times a day. There doesn't seem to be any rhyme or reason. I've had it reboot while using different apps. It has rebooted while using Chrome on different websites. It has also rebooted when I wasn't even using it (I could see it on my desk at work just rebooting for no particular reason).

Currently, About Phone shows:

Model Number SCH-1545
Android Version 4.4.2
Baseband version I545VRUFNC5
Build number KOT49H.I545VRUFNC5

I've Googled this issue and tried various possible solutions:

-clear cache and reboot
-try different memory card (was using a Samsung class 64g class 10, then went back to my Amazon Basics 32g that I was using on the first phone with no problems)
-checked battery for defects (didn't find any after spinning it on a table to see if it bulged)
-used a different battery (Onite replacement battery for GS4); this has not reduced the number of reboots
-turned off Google Books and uninstalled updates (I don't use it anyway on my phone)

None of these solutions offers a permanent fix. I'm wondering if there was anything else I could try or should I go back to Verizon and ask for another replacement. Thanks.
9th May 2014, 10:44 PM   |  #2  
joshuabg's Avatar
Senior Member
Thanks Meter: 416
 
1,166 posts
Join Date:Joined: May 2012
Donate to Me
More
Quote:
Originally Posted by sstephen17

I received a refurbished replacement to my GS4. The previous phone was stuck on the Verizon loading screen despite attempts to factory reset, clear cache, etc.

After all of my apps were restored, I downloaded the 4.4.2 update. Since then, the phone has randomly rebooted several times a day. There doesn't seem to be any rhyme or reason. I've had it reboot while using different apps. It has rebooted while using Chrome on different websites. It has also rebooted when I wasn't even using it (I could see it on my desk at work just rebooting for no particular reason).

Currently, About Phone shows:

Model Number SCH-1545
Android Version 4.4.2
Baseband version I545VRUFNC5
Build number KOT49H.I545VRUFNC5

I've Googled this issue and tried various possible solutions:

-clear cache and reboot
-try different memory card (was using a Samsung class 64g class 10, then went back to my Amazon Basics 32g that I was using on the first phone with no problems)
-checked battery for defects (didn't find any after spinning it on a table to see if it bulged)
-used a different battery (Onite replacement battery for GS4); this has not reduced the number of reboots
-turned off Google Books and uninstalled updates (I don't use it anyway on my phone)

None of these solutions offers a permanent fix. I'm wondering if there was anything else I could try or should I go back to Verizon and ask for another replacement. Thanks.

try odining one of these http://forum.xda-developers.com/show....php?t=2735172
The Following User Says Thank You to joshuabg For This Useful Post: [ View ]
10th May 2014, 03:37 AM   |  #3  
Shaftamle's Avatar
Senior Member
Flag Ellicott City
Thanks Meter: 3,823
 
1,708 posts
Join Date:Joined: Nov 2012
Donate to Me
More
Quote:
Originally Posted by sstephen17

I received a refurbished replacement to my GS4. The previous phone was stuck on the Verizon loading screen despite attempts to factory reset, clear cache, etc.

After all of my apps were restored, I downloaded the 4.4.2 update. Since then, the phone has randomly rebooted several times a day. There doesn't seem to be any rhyme or reason. I've had it reboot while using different apps. It has rebooted while using Chrome on different websites. It has also rebooted when I wasn't even using it (I could see it on my desk at work just rebooting for no particular reason).

Currently, About Phone shows:

Model Number SCH-1545
Android Version 4.4.2
Baseband version I545VRUFNC5
Build number KOT49H.I545VRUFNC5

I've Googled this issue and tried various possible solutions:

-clear cache and reboot
-try different memory card (was using a Samsung class 64g class 10, then went back to my Amazon Basics 32g that I was using on the first phone with no problems)
-checked battery for defects (didn't find any after spinning it on a table to see if it bulged)
-used a different battery (Onite replacement battery for GS4); this has not reduced the number of reboots
-turned off Google Books and uninstalled updates (I don't use it anyway on my phone)

None of these solutions offers a permanent fix. I'm wondering if there was anything else I could try or should I go back to Verizon and ask for another replacement. Thanks.

Get a new one from them. Especially if it was refurbished
Either way read this before you try anything. http://omegadroid.co/wanted-knox-void-warranty-0x1/

Sent from a Shaftamle Galaxy S4
"Thanks Button" is always appreciated!
http://mycolorscreen.com/Shaftamle/
The Following User Says Thank You to Shaftamle For This Useful Post: [ View ]
12th May 2014, 06:51 PM   |  #4  
OP Member
Thanks Meter: 1
 
40 posts
Join Date:Joined: Apr 2011
Quote:
Originally Posted by Shaftamle

Get a new one from them. Especially if it was refurbished
Either way read this before you try anything. http://omegadroid.co/wanted-knox-void-warranty-0x1/

Sent from a Shaftamle Galaxy S4
"Thanks Button" is always appreciated!
http://mycolorscreen.com/Shaftamle/

Went to Verizon and explained what was happening. They are going to send me another phone. Apparently they still haven't received the original one I sent back, so they can't send another until it arrives. Thanks for the help.
Post Reply Subscribe to Thread
Previous Thread Next Thread
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes


Top Threads in Verizon Samsung Galaxy S 4 Q&A, Help & Troubleshooting by ThreadRank