FORUMS

EVLeaks Shows Off Possible BlackBerry Android Phone

It wasn’t too long ago that we received reports of BlackBerry planning to use … more

Mysterious GG1 Google Device Stops by FCC. Glass v2?

As the year progresses, we draw further away from Google’s annual I/O … more

Material and Material Dark Hit Samsung’s Theme Store

The latest version of Touchwiz, launched alongside the Galaxy S6 and S6 Edge, … more

Swappa’s New App Helps You Value Your Device

There comes a sad time in everyone’s life where you must part ways with your … more

[Q] Warranty Pickle

10 posts
Thanks Meter: 0
 
By robbievman, Junior Member on 12th May 2014, 02:05 PM
Post Reply Subscribe to Thread Email Thread
Hi
Advice needed.

I have returned my phone back to Vodafone as there was a crackle on speakers all the time. Tried usual remedies of hoover and compressed air, different ROM. So I sent back as only few months old.
I had a rooted phone so put s-off on and returned to stock and locked bootloader etc I did not however return to stock Vodafone version just stock European. I got a text explaining out of warratny and I need to pay 190. Oh dear. Probably should gone one step further and put vodafone fimware version on.
I haven't contacted the reapair centre yet.
So do I

1. Be awkward and ask for written evidence of tamper and how would effect the speaker crackle (or is it you have voided warranty end of conversation?).
2. Try HTC repair
3. Get the screw drivers out and try remove the speaker and DIY
4, Restore the phone back with old Vodafaone stuff on and try again?

Any help appreciated.

Thanks

I
 
 
12th May 2014, 05:20 PM |#2  
Senior Member
Flag Stockport
Thanks Meter: 39
 
More
I'd ask why? You could act dumb and argue that's how you got the phone.

Sent from my HTC One using Tapatalk
The Following User Says Thank You to seanicca For This Useful Post: [ View ]
12th May 2014, 05:20 PM |#3  
Senior Member
Thanks Meter: 1,094
 
More
Consumer protection laws - return it to stock and give it back to your retailer.
The Following User Says Thank You to BenPope For This Useful Post: [ View ]
12th May 2014, 06:48 PM |#4  
OP Junior Member
Thanks Meter: 0
 
More
Yes. Both these suggestions sprang to mind.
If I get the device back and return to stock do you think they will have a record that it was in before or does it not matter?
I think that may be best solution rather than trying HTC?

Cheers
12th May 2014, 09:17 PM |#5  
OP Junior Member
Thanks Meter: 0
 
More
Does anyone know where I stand with the Sale of Goods Act. Can Vodafone flatly refuse to repair even though there is a stock ROM albeit not a Vodafone shipped one?
13th May 2014, 02:51 AM |#6  
Senior Member
Thanks Meter: 1,094
 
More
If you're in the EU, you should be fine, but I strongly recommend returning it to stock (you can leave s-off) to reduce the argument. If it's covered by consumer protection law, then losing the manufacturers warranty is irrelevant, the retailer is responsible.
Post Reply Subscribe to Thread
Previous Thread Next Thread
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes