The phone has not been rooted.
It does not have USB debugging enabled.
I have not installed any custom recovery software or mods.
There is no external SD card installed.
First, some back story. My phone asked me to perform a software update roughly a week ago. About a minute into the update, it told me the update failed. I assume this occurred because I was on the train and passed through a tunnel. Afterwards, my phone began acting up, rebooting itself randomly, and applications(such as web browser, text messaging) would randomly crash on me. I assumed another update would come to resolve the issue, but unfortunately yesterday(Sunday), my phone again rebooted itself, only this time it would not make it past the white VERIZON screen.
My goal is simply to recover my files from the device before either returning it or performing a factory reset. I have scoured the internet for hours trying to find a way to achieve this. I can boot my device into the stock recovery console and into ODIN download mode. I have tried clearing my phone's cache in recovery mode, which did not help. I have tried booting into safe mode by repeatedly tapping the menu screen, but it did not help.
I have ADB installed and a USB driver from Samsung and a USB driver from Google. I can get my phone to appear using ADB in sideload mode only while in the recovery console. Unfortunately, this is of limited use because apparently it can only be used to install software packages, and the phone seemingly rejects all attempts to install packages such as CWM and TWRK, which I had hoped would allow me to use the ADB pull command.
I have tried installing these mods using ODIN as well. Again, failure due to security apparently.
If anyone has any idea how I can retrieve the files from my phone, you'll be my hero forever!