Try Cheking installer wiki
Originally Posted by AshRuff
This is my first time trying to install Cyanogenmod on my HTC One and I'm having this issue where the installation stuck at ClockworkMod recovery screen and this message appear.
"We couldn't talk to your phone"
This is what I have done but nothing works.
Change USB cable and ports
Disable AV (I only use Windows Defender)
Disable USB selective suspend setting
Please help me figure out this thing. My support token as below:
Support token: dec46c01-ad18-4966-91b5-720e9a6a63a2
Thank you in advance ^_^
Refer to the wiki of Cyanogenmod installer, reading full wiki is worth.
The part you need from that page is here;
" 'We couldn't talk to your phone'
Disable your anti-virus. No, really, disable your anti-virus. It interferes with the tools we use to write your recovery partition, among other things. Make sure to disable it for long enough that the installer can complete the full installation.
Plugging the phone into a different USB port and clicking 'Try Again' is often sufficient to proceed.
If you have a USB hub or a docking station, try the installation without it. Unplug from the hub or docking station completely.
If you get this repeatedly at different stages of the install, you almost certainly have a bad USB cable.
If the installer doesn't detect your device after a reboot, and it's stuck in download mode, it's generally safe to hold down power or remove the battery (if the phone allows it) to power the phone off. You may attempt the installation again, it may be successful.
Disable the USB selective suspend setting in the Control Panel. It's found under Power Options > Advanced Settings > USB settings."
just a tip; If you have a rooted phone using "rom manager" will be easier