Originally Posted by thegazer000
So Sony doesn't care about me nor my faulty device. They adviced me to just throw 200$ and fix it here rather than taking responsible and fixing my device from the UK. It's THEIR FAULT. WHY DO I HAVE TO PAY AGAIN WHEN I HAVE A FAULTY DEVICE?
Here's the talk between me and the agent. I'm really mad atm.
The agent did tell you the truth. You purchased your phone in the UK, so the warranty is valid in the UK, and not in Vietnam. They do not cover mailing it for free outside their area (which is logic), so you have to pay a regular fee to send it to the UK. By paying and sending it in a package through the regular mail, you should get some insurance too. I'm in Norway and whenever I send anything as a package (and pay), it's automatically insured for about $1000, so if it goes missing, they'll pay.
There's nothing unusual here. This is why you should think twice before you buy any electronics from a different country than yours, and you just had extremely bad luck this time around. Sony UK can't do anything because you're not located in the UK. It's not as straight forward as you like to think. You can either get it fixed in Vietnam or you can order the parts yourself and do it yourself. I would advice you to not do it yourself though.
Sent from my C6833