Kudos to HTC's Service Dept (Seriously!)

24 posts
Thanks Meter: 1
By fujisan582, Junior Member on 17th May 2014, 04:22 AM
Post Reply Subscribe to Thread Email Thread
Hi folks,
I've had issue after issue with my HTC One Developer edition for the last six months which have been a pain in the butt and wasted a ton of my time... First the camera started to malfunction, so I had that repaired locally (with another defective camera), the local guy who finally repaired the camera messed up the screen which had to be replaced, then the top speaker blew... I was seriously considering throwing the damn thing under a freight truck and get another phone.

I decided to give it one last chance, and send it to HTC for repair. They estimated the repair between $90 and $200 as my warranty was void (I was upfront and told them the phone was rooted, s-off, opened for repairs, etc.).

Exactly 1 week after I mailed my device to the US repair centre (from Canada), A guy from FedEx handed me a package with this:

They were supposed to call me with a quote for the repairs. I had two weeks remaining under warranty and they repaired it free of charge!

Sounds is so awesome with two speakers working! Love this thing!

Thanks HTC.
17th May 2014, 07:38 AM |#2  
Senior Member
Flag BrasoV
Thanks Meter: 261
Donate to Me
where do you live?
17th May 2014, 12:30 PM |#3  
OP Junior Member
Thanks Meter: 1

Sent from my HTC One using Tapatalk
Post Reply Subscribe to Thread
Previous Thread Next Thread
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes