I called motorola support and gave them my IMEI and they said it was because I previously rooted that I wasn't getting the update and was getting the "update not available". I don't really believe that to be honest. They insisted it had nothing to do with their servers.
Sent from my Nexus 7 using XDA Premium 4 mobile app
Moto Razr M (Stock 4.4.2)Main Phone
Moto Droid X2 (CM10 4.1.2)
Samsung Facinate(CM10.1 4.2.2)
2013 Nexus 7 (Stock Android L preview)